Customer Relationship Management (CRM) is a business strategy that includes implementing policies, processes and enabling technologies. An effective CRM strategy will personalize the customer's experiences across all enterprise touch points.

CRM serves as a single collection point for all customer information and activities and a single access point for that information for employees and business partners.

• Customer details
• Salesman Visit Analysis and Schedule and Target entry
• Lead routing, Opportunities and priority Setting
• Salesman’s history with alerts
• Customer Product Enquiry form
• Request for Quotations and Follow up Details
• Customer wise Project History
• Analysis of Projects won and Lost(By Salesman , Date , Client , Amount, Product)
• Sales orders and Sales returns
• Sales performance planning evaluation and Review
• Order wise profit analysis review
• Activity Summary(By Salesman , by Client , By location , By product , By date)